Adobe Acrobat - Connecting and Troubleshooting

Adobe Acrobat - Connecting and Troubleshooting

Initial Setup and Maintaining an Active Session (Login)

Open Acrobat from either the icon on the desktop or from the Start Menu. If you cannot find Adobe Acrobat in either location, contact IT. If you're not logged into Acrobat, this will pop open a browser window and a login prompt: 


Because we use Single-Sign-On (SSO), you just need to enter your email address and the process to push your credentials through will start when you click Continue.

Troubleshooting

Because Adobe now requires cloud licensing for our software, functions in Acrobat may not fully work, or may act glitchy, if your last login session timed out, or you are not actively logged into the application.

If you're experiencing a problem, try this:
  1. Make sure you are fully logged into Adobe Acrobat. You should see an icon in the upper right that, when clicked, shows your account information.
    1. Logging out (if it appears you're already logged in) and logging back in may also refresh the session and clear the issue.
  2. Navigate to a location on SharePoint (from within Acrobat) - under Other file storage in the Home menu. This will refresh your login session. See Connecting to SharePoint in Acrobat below for more information.

Logging out (and back in):

To sign out, go to the upper right of the application and click the icon to view the account menu. Click Sign Out.


Click Sign out (again), if you see the following prompt. Then reopen the software and log back in.


Connecting to SharePoint in Acrobat

Click Home. On the left side you will see the header Other File Storage.
  1. Your computer: Local storage and you can use this to browse OneDrive locations, including Documents and Desktop.
  2. Add file storage: Where you can connect to locations not on your computer. For our use, this is primarily SharePoint.
Click Add file storage, then click Add below SharePoint Site.



  • You will need to know the URL/address of the site OR library (you can connect to a full site, or just to one or more libraries in a site). 

  • Note: If you are adding a specific library, then after copying the address from your browser, you will need to shorten the link. So, if you want to connect to the Shared Documents library:  

  • In the Enter Account Name field, type in the name you want to see in your list. It will appear under Other file storage. Add the URL in its field. Click Continue. 



    • Once it makes the connection, you will see the libraries or folders listed in the main part of the window.

    If you want to remove a site (you can't tweak or edit a connection you've made -- only delete and then recreate, if you need something to be slightly different), then click the pencil icon that now appears to the right of Other file storage. A small, dark circle with an X will appear next to any connections you've made. Click the X to delete, or Done to cancel without deleting (and close the Edit mode).



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