New Hire Orientation

New Hire Orientation

The purpose of this document is to pick up from the point after initially logging into your system. In it we will discuss some of the basics of the systems that we use at CEI. 

You've just logged onto your system, we set a strong password, enabled multifactor authentication, and are now in Windows. At this point you have the option to enable a great feature of Windows called Dynamic Lock, which uses a Bluetooth connection to your phone to automatically lock your laptop when you leave your desk. 

Upon initial login your system is configured to automatically sign into OneDrive and Teams. This will happen automagically when you login. You will also be brought to the Office.com sign in page. You will need to manually sign in here. This sign in uses Single Sign-On (SSO) taking your Windows credentials and passing them to the application requesting authentication.

Windows Hello

In Windows 10/11, Windows Hello for Business replaces passwords with strong two-factor authentication on PCs and mobile devices. This authentication consists of a new type of user credential that is tied to a device and uses a biometric or PIN. In our environment we will be using two methods for authentication, biometrics and PIN. 

Multifactor Authentication

When you log in to your computer using your username and password that is considered a single form of authentication. Multifactor authentication requires you to provide at least a second form of authentication to verify your identity.

Microsoft: Office 365 (aka Microsoft 365) and SharePoint

Our main environment (pcs, domain, cloud accounts) is part of the Microsoft cloud. We use Microsoft Windows (10/11), Office 365, and SharePoint as the backbone for our structure. Even though our applications are mostly cloud-based, for security, you cannot access your work accounts through unmanaged hardware. Email (Outlook and Outlook Web Access), Office 365, SharePoint, and other applications are inaccessible unless you are on company-owned (for staff use) or company-managed systems (including CEI-owned cell phones, and personal phones that have been configured by IT to allow limited access).  


Microsoft Outlook

Microsoft Outlook is the application we use to access and manage company email.  Your company email address is in the format of ‘First Name’ dot ‘Last Name’ followed by @ceimaine.org. For example, Jane Doe’s email address would be Jane.Doe@ceimaine.org. Your company contact information is available in Outlook’s Global Address Book including name, title, email address, location, and phone number. 

To access Microsoft Outlook in Windows:


  1. Click on the Windows icon in the lower left-hand corner of your screen.
  2. Select the Outlook icon. 

Microsoft Outlook can be customized to work with your email management style. You can create folders within your inbox; manage information within Outlook to include Notes, Tasks and Calendars.  

Archive Note: Our current configuration is set to auto-archive all emails older than 6 months of age. They will still be easily accessible in Outlook, but you will need to scroll down in the left-hand pane till you see "Online Archive - FirstName.LastName...". Click the arrow (">") to the left of that mailbox name to expand the folder list below. The arrow will point down when expanded. Then click on any folder (e.g., Inbox or Sent) to see the emails in those folders. 

Outlook Web App (OWA)

You can access Outlook as a web application if you prefer. It offers more modern features than the standalone Outlook application. To use this just go to https://outlook.office.com/ 

Even though this is a website, you will not be able to access your work email account from a non-CEI managed system.

Email Signatures

Your email signature will appear at the end of every email you send.  Keep in mind, however, that it is not applied until after you send the email.  You can verify your information by sending a test email to yourself.  Your signature identifies you as a representative of CEI and provides the recipient with your contact information.  This information is provided by the Human Resources (HR) department. Any changes to your signature must come from the HR department.

Example email signature:



Calendar

Use your calendar to manage your time and schedule meetings.  For more information:


Network Shared Drive

A network shared drive is a location on a computer network where multiple users can store and access files.

Your network shared drive is automatically mapped to your laptop and access to directories (folders) on that drive are set based on your job functions. While you may see a shared drive mapped on your system, the majority of staff no longer use/need this. The use of a Shared Drive (G) is being phased out as we move most of our work to cloud systems, and specifically, SharePoint.

To access your Network Shared Drive:


  1. Open file explorer and navigate to "This PC."
  2. Your network shared drive will be listed along with your local computer drives.
  3. Your local drives are generally associated with drive letters A thru D, the network shared drive is letter G.

Additional information regarding the use of the shared drive can be reviewed with your manager.

My Documents

"My Documents" folder commonly used in Windows 7 has been updated to "Documents" in Windows 10/11. The files and folders located in your ‘Documents’ folders are accessible only to you and are backed up automatically to your OneDrive account. In addition to Documents, your Desktop and Pictures folders are backed up automatically using OneDrive. 

SharePoint

SharePoint has replaced network shared drives as the preferred platform to access and share company files and data.  Your manager will go over with you the ways your department is leveraging SharePoint.

Additional information: 


Even though SharePoint is essentially a website, you will not be able to access it from a non-CEI managed system.

Printer Names & Locations

CEI uses Kyocera Cloud Print and Scan application for printing. This is a cloud based solution that is hosted by Kyocera. User's accounts should be part of the APP-Kyocera security group in Entra AD. This group grants access to the application and will be installed to the user's machine via InTune. For registration instructions for the application, please see the following KB articles linked below:


Doc​usign

Docusign is used at CEI. This allows some users to view and sign documents, while others have the ability to send and create documents for signature. Docusign uses SSO (Single Sign-On) to authenticate you. Docusign can be found in the Outlook Home ribbon. Select "...More," then select Settings. Select Login, then in the space provided enter your Office365 username (i.e., firstname.lastname@ceimaine.org), click NEXT. When prompted, click Use company login. You should not be prompted for a password. All employees can sign in Docusign.

Zoom

Zoom is a videotelephony service that we use with clients and individuals that are external to CEI. This gives CEI staff greater ability to communicate "face-to-face" in lieu of in person meetings as a result of the pandemic. At CEI, Zoom is configured to use SSO, if you ever need or forget how, please reference the Zoom KB Article wiki. All CEI employees have a full Zoom license. All others will have only a basic license allowing meetings up to 45 minutes.

There are two profile types that users should be aware of:


  • Basic: A basic user is a user without a paid license. Basic users can be on Basic (free) plans, as well as paid plans such as Pro or Business. A basic user on a Basic plan can host meetings with up to 100 participants. A basic user on a paid account inherits the account's default meeting capacity, such as a Business account's default meeting capacity of 300. If 3 or more participants join, the meeting will time out after 40 minutes. They cannot utilize user and account add-ons such as large meeting, webinar, or conference room connector.
  • Licensed: A licensed user is a paid account user who can host unlimited meetings on the public cloud. By default, they can host meetings with up to 100 participants and large meeting licenses are available for additional capacity. Licensed users have these additional features available:

Barracuda Email Protection

We utilize a product called Barracuda Email Protection to filter incoming email for threats.  Periodically you may be notified via email when you have messages that were quarantined.  If you ignore the notification, those messages will be deleted after 30 days.  If you decide those emails are legitimate, then you can choose to allow them to be delivered.

For more information:  Barracuda Mail Quarantine

Below is a link for CEI Central's floor plans, the important thing to note here is the names of the conference rooms as they are not labeled based on functional area. These conference rooms can be scheduled using Outlook in Calendar View. 

CEI Central Floor Plans


LastPass

For information about our password management software, setting up your account, and importing passwords, view the LastPass KB article. 

Information Technology Support

The IT department can be contacted by email or our support portal.  The IT department is available from 8am – 5pm Monday – Friday.

You can view and manage your existing (both open and closed) tickets here: https://coastalenterprisesinc.zohodesk.com/portal/en/myarea.

How To Contact the IT department

Option 1:  Email: support@ceimaine.org

This works even when you can’t log on to your laptop.  We will accept emails from any email account.  Just respond to any messages you receive without modifying the subject or existing content and it will all get recorded in your ticket.

Option 2:  Support Portal: https://coastalenterprisesinc.zohodesk.com/portal/en/home

This option allows you to see and manage all your tickets in a single portal rather than having to search your inbox.


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