The purpose of this document is to pick up from the point after initially logging into your system. In it we will discuss some of the basics of the systems that we use at CEI.
You've just logged onto your system, we set a strong password, enabled multifactor authentication, and are now in Windows. At this point you have the option to enable a great feature of Windows called Dynamic Lock, which uses a Bluetooth connection to your phone to automatically lock your laptop when you leave your desk.
Upon initial login your system is configured to automatically sign into OneDrive and Teams. This will happen automagically when you login. You will also be brought to the Office.com sign in page. You will need to manually sign in here. This sign in uses Single Sign-On (SSO) taking your Windows credentials and passing them to the application requesting authentication.
In Windows 10/11, Windows Hello for Business replaces passwords with strong two-factor authentication on PCs and mobile devices. This authentication consists of a new type of user credential that is tied to a device and uses a biometric or PIN. In our environment we will be using two methods for authentication, biometrics and PIN.
When you log in to your computer using your username and password that is considered a single form of authentication. Multifactor authentication requires you to provide at least a second form of authentication to verify your identity.
Microsoft Outlook is the application we use to access and manage company email. Your company email address is in the format of ‘First Name’ dot ‘Last Name’ followed by @ceimaine.org. For example, Jane Doe’s email address would be Jane.Doe@ceimaine.org. Your company contact information is available in Outlook’s Global Address Book including name, title, email address, location, and phone number.
To access Microsoft Outlook in Windows:
Microsoft Outlook can be customized to work with your email management style. You can create folders within your inbox; manage information within Outlook to include Notes, Tasks and Calendars.
You can access Outlook as a web application if you prefer. It offers more modern features than the standalone Outlook application. To use this just go to https://outlook.office.com/
Your email signature will appear at the end of every email you send. Keep in mind, however, that it is not applied until after you send the email. You can verify your information by sending a test email to yourself. Your signature identifies you as a representative of CEI and provides the recipient with your contact information. This information is provided by the Human Resources (HR) department. Any changes to your signature must come from the HR department.
Example email signature:
Use your calendar to manage your time and schedule meetings. For more information:
A network shared drive is a location on a computer network where multiple users can store and access files.
Your network shared drive is automatically mapped to your laptop and access to directories (folders) on that drive are set based on your job functions. While you may see a shared drive mapped on your system, the majority of staff no longer use/need this. The use of a Shared Drive (G) is being phased out as we move most of our work to cloud systems, and specifically, SharePoint.
To access your Network Shared Drive:
Additional information regarding the use of the shared drive can be reviewed with your manager.
"My Documents" folder commonly used in Windows 7 has been updated to "Documents" in Windows 10/11. The files and folders located in your ‘Documents’ folders are accessible only to you and are backed up automatically to your OneDrive account. In addition to Documents, your Desktop and Pictures folders are backed up automatically using OneDrive.
SharePoint has replaced network shared drives as the preferred platform to access and share company files and data. Your manager will go over with you the ways your department is leveraging SharePoint.
Additional information:
CEI uses Kyocera Cloud Print and Scan application for printing. This is a cloud based solution that is hosted by Kyocera. User's accounts should be part of the APP-Kyocera security group in Entra AD. This group grants access to the application and will be installed to the user's machine via InTune. For registration instructions for the application, please see the following KB articles linked below:
Zoom is a videotelephony service that we use with clients and individuals that are external to CEI. This gives CEI staff greater ability to communicate "face-to-face" in lieu of in person meetings as a result of the pandemic. At CEI, Zoom is configured to use SSO, if you ever need or forget how, please reference the Zoom KB Article wiki. All CEI employees have a full Zoom license. All others will have only a basic license allowing meetings up to 45 minutes.
There are two profile types that users should be aware of:
We utilize a product called Barracuda Email Protection to filter incoming email for threats. Periodically you may be notified via email when you have messages that were quarantined. If you ignore the notification, those messages will be deleted after 30 days. If you decide those emails are legitimate, then you can choose to allow them to be delivered.
For more information: Barracuda Mail Quarantine
Below is a link for CEI Central's floor plans, the important thing to note here is the names of the conference rooms as they are not labeled based on functional area. These conference rooms can be scheduled using Outlook in Calendar View.
The IT department can be contacted by email or our support portal. The IT department is available from 8am – 5pm Monday – Friday.
Option 1: Email: support@ceimaine.org
This works even when you can’t log on to your laptop. We will accept emails from any email account. Just respond to any messages you receive without modifying the subject or existing content and it will all get recorded in your ticket.
Option 2: Support Portal: https://coastalenterprisesinc.zohodesk.com/portal/en/home
This option allows you to see and manage all your tickets in a single portal rather than having to search your inbox.